Refund Policy

Last updated: 30 August 2026

This policy applies to subscriptions and credit packs for FalconScrape for Google Sheets™, sold by FalconScrape (PIOTR VASSEV IT SOLUTIONS, sole proprietorship (jednoosobowa działalność gospodarcza) registered in Poland). Payments are processed by our merchant of record, who issues your invoice and processes refunds to your original payment method.

First payment: 7-day money-back

If the add-on did not work for you, email support@falconscrape.com within 7 days of your first subscription payment and we will refund it in full — no questions asked. This is in addition to, not instead of, any statutory rights.

EU/UK consumers: 14-day right of withdrawal

If you are a consumer in the EU or UK, you may withdraw from the purchase within 14 days of your first payment. Because the service starts immediately, we may deduct a proportionate amount for credits already used, as permitted by law.

Renewals

Renewal payments are not refundable once the new period has started, except where required by law. You can cancel at any time from the billing portal link in the add-on sidebar or by emailing us; cancellation stops the next renewal and you keep access until the end of the paid period.

Credit packs

One-time credit packs are refundable within 7 days if no credits from the pack have been used.

Service failures

If a formula stops working because a source website changed and we cannot restore it within 14 days, you may request a pro-rata refund for the remaining period.

How to request

Email support@falconscrape.com from the address on your account with your invoice number. Refunds are issued within 5 business days to the original payment method.