Support

Email: support@falconscrape.com — we reply within one business day (CET).

FalconScrape for Google Sheets™

  • Getting started: Install FalconScrape from Google Workspace Marketplace, choosing Individual install for your account. In a spreadsheet owned by that account, open Extensions → FalconScrape → Activate / Account, then choose Activate with Google™. Activation starts your 200-credit, 30-day trial. In an empty cell, enter =OLX_SEARCH("iphone 15", "pl", 1, "limit=5"), leaving room below and to the right for the results. Installation alone does not start the trial; activation does.
  • Formula reference: see falconscrape.com/sheets and its source-specific guides for formulas, arguments and returned columns.
  • A formula shows a parse error (#ERROR!): check File → Settings → Locale. Examples use commas, but locales such as Poland need semicolons between arguments: =OLX_SEARCH("iphone 15"; "pl"; 1; "limit=5"). Change separators only outside quotes; leave options such as "limit=5;sort=price_asc" unchanged. Account language and spreadsheet locale are separate. A parse error happens before the request reaches FalconScrape.
  • OLX detail input: pass the numeric listing ID from column A of OLX_SEARCH, not its URL. Use =OLX_DETAIL(A2) where A2 contains that ID; pass the matching country for other markets, for example =OLX_DETAIL(A2, "ro").
  • A formula shows #QUOTA: your available credits are used up or your access period has ended. Check your plan, remaining credits and reset date in Activate / Account. If paid options are enabled for your account, use Upgrade or Buy credits; use Manage billing to resolve a failed renewal. Email us if the status looks wrong.
  • A formula shows #TIMEOUT or #UPSTREAM: the source website was slow or blocked the request. Failed requests are not charged. Wait a minute, then retry. To use Refresh all, run it once from Extensions → FalconScrape to create the FALCON_REFRESH named range, and include FALCON_REFRESH as your formula's final argument. For example: =OLX_SEARCH("iphone 15", "pl", 1, "limit=5", FALCON_REFRESH). Refresh all then updates the marker; successful fresh requests consume credits.
  • A formula shows #ACTIVATE: the spreadsheet owner needs to activate the add-on from the sidebar once.
  • Credits: most search results cost 1 credit per returned row; Fiverr search results cost 2 credits per row, and detail lookups cost 2 credits each. Cached results are free.
  • Billing: the free trial does not renew or become paid automatically. When paid options are available for your account, Upgrade opens subscription checkout and Buy credits opens a one-time pack purchase. Paid credits appear after payment confirmation. If they do not appear, choose Refresh credits and contact us with the invoice number if needed; do not purchase again to fix the balance.
  • Cancellation: use Activate / Account → Manage billing and check the displayed cancellation date. Uninstalling or signing out does not stop a subscription. See our Terms and Refund Policy.

Paid checkout and billing help

Checkout is hosted by Stripe and displays Sold through Link. Receipts and invoices for these purchases come from Link. Your statement may show a descriptor beginning with LINK.COM*. For order or payment help, you can also contact Link support; contact FalconScrape for formulas, activation and credit issues.

Updating the subscription card: open Manage billing. Find the payment method beside the active subscription or next billing date and use its edit/pencil control to select the replacement. Merely adding an account-default card, or paying one invoice with a different card, may not change the card assigned to that subscription. Check the subscription's displayed payment method after saving.

Failed payment or authentication: open the unpaid invoice from Manage billing and follow its payment or authentication action. Then check the subscription's payment method for future renewals. A failed payment does not grant new credits. Never send us card details or authentication codes.

Annual billing: annual plans are paid yearly, with a monthly credit allowance. The annual renewal date and next credit reset are different dates. Unused monthly plan credits do not roll over; purchased pack credits are separate.

Refunds and account deletion: request a refund under our Refund Policy. Tell us if you also want the subscription cancelled. For deletion, email us from your account address. We verify the request and confirm whether you want immediate closure or only to stop renewal. Immediate closure ends access and removes unused plan and pack credits without automatically issuing a refund. We check outstanding billing before confirming closure and retain necessary financial records under our Privacy Policy. Signing out alone does not delete the account. Stripe/Link handles requests about data it controls through its own privacy channels.

Google permissions and verification

Google approved FalconScrape's OAuth verification on 9 September 2026, including the sidebar/dialog and external-service permissions. Branding is also verified. Google also approved the Marketplace listing on 9 September 2026. The add-on is available through the installation link above.

The add-on requests access to the current spreadsheet, external service connections, sidebar/dialog content, and your Google™ identity and email address. See the Privacy Policy for how each permission is used, including the refresh marker stored inside the current spreadsheet.

If you see a "Google hasn't verified this app" warning, stop and contact us with the app name and a screenshot that does not expose private information. We can check which installation or test project you are using.

Sign out in the sidebar clears the add-on's stored FalconScrape token. It does not revoke Google's permissions or delete your account. Manage Google access in your Google Account connections; email us for account deletion.

When reporting a problem, include the exact formula, the error text, and the time (with timezone). Never send your access token.

Apify Actors

For the scrapers published on apify.com/piotrv1001, use the Issues tab on the Actor's page or email us.