Support

Email: support@falconscrape.com — we reply within one business day (CET).

FalconScrape for Google Sheets™

Getting started: install the add-on from the Google Workspace Marketplace, open Extensions → FalconScrape → Activate, sign in with your Google account, and type a formula such as =OLX_SEARCH("iphone 15", "pl") into a cell.
Formula reference: every formula, its arguments, and the columns it returns are documented on falconscrape.com/sheets.
A formula shows #QUOTA: your monthly credits are used up; the sidebar shows your balance and upgrade options.
A formula shows #TIMEOUT or #UPSTREAM: the source website was slow or blocked the request; wait a minute and use Refresh all from the menu. Nothing was charged.
A formula shows #ACTIVATE: the spreadsheet owner needs to activate the add-on from the sidebar once.
Billing, invoices, cancellation: use the billing portal link in the sidebar or email us.

When reporting a problem, include the exact formula, the error text, and the time (with timezone). Never send your access token.

For the scrapers published on apify.com/piotrv1001, use the Issues tab on the Actor's page or email us.